Contact

Get in touch

If you have any service requirement or questions, please do not hesitate to submit an enquiry.

Belfast Office

Blaris Industrial Estate,
Altona Rd, Lisburn BT27 5QB,
United Kingdom
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T: + 44 28 9267 2211

Dublin Office

Ballymount Road Lower,
Ballymount Cross Ind Estate,
Ballymount, Dublin D24 XW21
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T: 00353 1 408 1060

Mallusk Office

1B McKinney Road,
Mallusk, Newtownabbey,
BT36 4PE
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Frequently Asked Questions

An EORI number is a unique identification number required for businesses that import or export goods. It allows customs authorities to track shipments and process declarations. Without it, your goods cannot move across international borders.

Commodity codes are used to classify goods for customs purposes. They determine which duties, taxes, and regulations apply to your shipment. Using the correct code is essential to avoid delays or penalties.

Incoterms are internationally agreed rules that define responsibilities between buyer and seller. They clarify who handles transport, costs, insurance, and customs clearance. This helps prevent misunderstandings during shipping.

IPAFFS is a UK system used to notify authorities about incoming goods such as food, animals, and plant products. It ensures that these goods meet safety and import requirements. Submitting this information in advance is often mandatory.

An Export Health Certificate is required for certain goods, especially food and animal products. It confirms that the goods meet the health standards of the destination country. Without it, shipments may be refused entry.

In most cases, yes. A customs agent ensures that all documentation and declarations are completed correctly. This reduces the risk of delays, fines, or rejected shipments.

A customs agent manages the entire clearance process on your behalf. This includes preparing documents, submitting declarations, and communicating with customs authorities. Their role is to ensure your goods move smoothly across borders.

The required documents usually include an EORI number, a commercial invoice, and the correct commodity codes. Additional certificates may be needed depending on the type of goods. Having complete and accurate paperwork is essential for smooth clearance.

Customs duties may apply depending on the type and origin of your goods. Trade agreements between countries can reduce or remove these costs. It’s important to understand this in advance to avoid unexpected charges.

Incorrect or incomplete paperwork can cause delays at the border. In some cases, goods may be held, returned, or rejected entirely. Ensuring accuracy from the start helps avoid unnecessary disruption.

Confidential Reporting System

The purpose of this reporting system is to make a disclosure in the public interest relating to a breach of standards or unlawful activity in confidence. If you are happy to be contacted to aid in the investigation of the disclosure, please provide your contact details, however, you may remain anonymous.

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